There are a couple of options for you to handle the inevitability of problems with technology.
Break-fix is one option. This means that you wait for things to happen and then react to the problems and the consequences. Break-fix is a bad arrangement for a business because computer failures are commonly work-stoppers, and can result in lost business. Break-fix is a bad arrangement for your staff because computer emergencies are stressful. Break-fix will require an unplanned expense at the wrong time. Even for home users, break-fix is a recipe for a bad experience.
Assurance is better option. Assurance means anticipating and preventing problems; dealing with problems while they are small. Assurance means making sure that your computers are healthy and backed up. Assurance, as practiced by White Wave Digital, means that we invest in your technology. We use automated tools to continuously monitor the health of your computers. We think ahead and take proactive steps to make sure that your computers are ready and reliable. We work with you and become your advocate so that you get the most out of your technology investment.
Assurance means that things keep working so they are there when you need them.
Assurance allows you to predict and control your IT budget.